Conflict Management


The nature of the work of communication sciences and disorders (CSD) professionals is rife with the potential for conflict with key stakeholders, especially for those who aspire toward leadership roles. Although conflict may never be comfortable, understanding its causes and learning strategies to address it can relieve much of the stress that it triggers. In this webinar, participants will better understand the nature of conflict, potential sources, and strategies to resolve and prevent it..  

Learner Outcomes

  • Describe four major sources of conflict
  • Explain how differences in perception contribute to conflict
  • Identify effective responses to conflict

Course Information

CE credit: 0.1 ASHA CEUs
Dates: 8/18/2021-8/18/2026
Type of Course: Self-study webinar
Instructional Level: Intermediate
Content Area: Related
Intended Audience: Entry and Emerging Leaders

Registration is free for each 1-hour webinar. To earn ASHA continuing education units (CEUs), you must be eligible to earn ASHA CEUs. You must then complete a learning assessment in the ASHA Learning Center by (1) purchasing the course in the store or (2) accessing the course as part of the ASHA Learning Pass if you are a subscriber. Additionally, you must have paid the annual ASHA CE Registry fee.

Whether or not you decide to earn CE credit, please let us know you watched the webinar (and give us your feedback) by filling out this form.


  • Kevin Nourse, PhD, Nourse Leadership Strategies
  • Alice Waagen, PhD, Workforce Learning
Read the presenter bios and disclosures