I had the opportunity to hear Donna talk about micro-volunteering opportunities. Using that model, as president of KSHA I put a call out for volunteers for very specific activities and we had an outpouring of members step up. Excellent strategy! Thanks for the great idea Donna. ------------------------------ ...

Donna, Thanks for the nod to State Associations. We have a large and active membership, but there always is a need for help with ongoing work of the executive council and in Kentucky we like to make sure we have emerging leaders in the pipeline. Kelly KleinhansPresident, KSHA

My experience has been to be as transparent as possible ( or as situation permits) in explaining why the decision was made the way it was. Also, those experiences really helped me learn not to take attacks personal. Reflecting on the behavior of those around me helped me see their perspective (e.g., ...

You nailed it with relationship building. That and communication skills, specifically do not avoid what are termed "crucial conversations", those that may be difficulty but absolutely necessary. I think direct reports crave information as a source of security and power thus clear and consistent communication ...

I believe community service is a great way to promote the profession. We have the knowledge and skills to serve in a number of roles for community agencies. I have served on the board of a local association for Down syndrome. I actually started helping them by teaching the parents communication strategies ...